At Morse Technologies, we are continuously striving to enhance our IT Support offering for our customers. Why? …so we continue to maintain the high level of technical expertise and responsiveness to our customers. We do this by keeping up with the cutting edge of technology from both a training and investment perspective. The end result is a streamlined proactive support approach to each and every one of our clients.

“Technology is the #1 budget item after HR, yet it is the least understood. Allow us to use our expertise to help you reduce your maintenance costs and increase the service quality and reliability of your IT infrastructure.”

One of the hardest things in maintaining a computer network is predicting what may fail and when. Managing a network by only reacting to issues can lead to lost time. Determining there is a problem, requesting help, waiting for technicians to be dispatched, waiting for diagnosis, and then more waiting for the problem to be resolved – All of this is lost time and productivity to your organization. At Morse Technologies, we have a better way to serve you.

Why Choose Morse Technologies as your Technology Support Partner?

We can help keep your key business tools like email and internet up and running by working to reduce the amount of issues that you experience. With our Morse Complete Program we’ll have technicians looking after your network to deal with issues BEFORE they impact your productivity.

“Morse Technologies provides our law firm with the network monitoring and securities we need without the unnecessary cost of dedicated staff. Morse’s monitoring and responsiveness minimizes downtime and time to resolution for network outages. Service is responsive and first rate.”
- Law Firm in Boston, MA.

Our Morse Complete Program can address your critical business needs by:

• Giving you peace of mind: Let us be your network watchdog, enabling you to focus on your core business activities instead of putting out fires when network disruptions occur

• Enabling continuing business productivity by proactively detecting and resolving issues BEFORE they happen through scheduled preventative maintenance activities that are designed to keep your network operating as efficiently as possible

• Safeguarding the integrity of your network by providing regular checkups to ensure that operating system patches, antivirus updates and other important elements of your network are being proactively guarded. We reduce the likelihood that your network will be compromised by a virus, worm, hacker or other malicious attack

• Stabilizing and rationalizing your IT spending: Through our proactive approach, we will remove ‘emergency service call’ from your vocabulary and help to create more predictable IT spending patterns

• Access to a wealth of IT expertise, tools and experience: Our staff has over 25 years of combined experience and is accredited by Cisco, Microsoft, Citrix, Novell, HP, Dell, IBM and others. We use industry-leading management tools to provide you with the highest level of service possible.

Category	Morse Complete
Server & Network Monitoring	Availability, Performance & Predictive Failure Monitoring Up to 5 devices*
CPU, Disk, Swap
Event Logs
Services (Processes)
Verification of Backup & Periodic Tape Drive Cleaning
Anti-virus Activity & Definition File Updates
Firewall Availability Monitoring
Patch Level Management
Anti-virus management
Email Performance Monitoring
Microsoft Windows Event Log Monitoring
Windows Server Monitoring: Exchange, SQL, ISA, Terminal Services, IIS
Network Support
Proactive Remote Maintenance	weekly
Proactive On-site Maintenance	Weekly, bi-weekly, monthly
Reactive Support	as needed
Additional Services
Network Health Assessment	$9 / device / month
Virtual CIO Consulting	continuous
Reporting	Monthly
Remote response	1 hour response
Onsite response	4 hour response

Services Provided

• Availability, Performance and Predictive failure monitoring to ensure your key business resources such as servers, applications, and many other devices and services are functioning optimally and efficiently

• Backup System Monitoring to ensure that your system backups occur as scheduled and that your important business data is backed up properly

• Virus Protection Monitoring and Maintenance to ensure that your antivirus programs are functioning properly and updates to your system are being received and installed

• Patch Level Management to ensure that the Windows servers in your network are always updated with the latest security patches

• Email Performance Monitoring to monitor all the essential elements of your MS exchange server to ensure the highest level of reliability and optimization

• Scheduled onsite technician time for proactive and preventative server maintenance

• Proactive remote maintenance and support to avoid interfering with the productivity of your business

• Network Health Assessment to determine the overall stability of your network

• IT Consulting Services to help you rationalize your IT spending, enabling you to make more informed business decisions – it’s the CIO expertise without the CIO price tag!

• Comprehensive reporting to continually inform you about the current health of your network and to outline the work performed

• Priority Response when unforeseen emergency issues do arise you move to the front of the service queue

Additional Services Modules

In addition to services provided for under our Morse Complete Program, we can augment your solution with any or all of the following additional service modules:

Security Services

Regularly scheduled vulnerability assessment scans to uncover security weaknesses within your network. If any are found, a comprehensive plan will be put in place to remedy these vulnerabilities
Antivirus monitoring & management
Anti-spam email filtering
Anti-spyware services
Patch level monitoring for operating systems and key applications
Firewall monitoring & management
Network infrastructure management
Asset Management and License Compliance
Periodic Security Reviews

Network Printing Services

Monitor printer, toner and paper levels
With the addition of Network Print Device Module, we can monitor and be notified of issues such as whether the printer is turned on, toner remaining, paper levels – Primetime can even view the exact error messages from your network printers’ display and quickly determine the best course of action to resolve them.

Virtual CIO Assistance to Help with your IT Infrastructure Planning Needs

With this service, we assist you with:
Policy development
Budget planning assistance to determine future IT expenditures
Strategic technology planning and ongoing input on business impact of IT

Desktop Monitoring and Maintenance Services

Want to bring the benefits of the Morse Complete Program down to the desktop level? You can with the addition of the Desktop Monitoring and Maintenance module! Under this module we can:
Monitor for hard drive capacity, performance and CPU workload
Ensure your antivirus program is functioning properly and updates are being applied to each desktop
Ensure each desktop is always being updated with the latest security patches
Spam and virus filtering of your corporate email to reduce the litany of junk email and potentially harmful viruses or trojans that can destroy your network
Assist in designing and enforcing policies around application compliance to ensure that only approved software is running on your workstations
Assist with end-user questions and requests during our monthly on-site visit
Assist with small projects like moving, adding, or changing desktops or users

Storage Solutions: Maintain Business Continuity

Protect your vital organizational data from corruption or theft, and ensure it can survive through disasters or other threats to its integrity

Application Sourcing, Deployment and Licensing Renewal Services

With this service, we can take the hassle out of the sourcing and renewal of key applications like antivirus to make it one less thing to worry about at year end – we take care of it all so you don’t have to